Useful Information & FAQs
Useful Information & FAQs
Welcome to our parent and swimmer resource hub. Here you will find helpful advice on supporting your child’s swimming journey, water safety tips, and answers to common questions about our lessons and pool policies.
Swimming Advice & Water Safety
Why is floating so important?
Floating is the single most critical survival skill in the water. Learning to relax and float on the back allows a swimmer to rest, regulate their breathing, and stay safe if they ever tire or get into difficulty. We embed floating techniques into all stages of our YTSS pathway.
How can I support my child’s swimming outside of lessons?
Build water confidence: Take regular family swim trips to practice gentle splashes, blowing bubbles, and floating without pressure.
Keep bath time fun: Encourage water over the face and hair washing in a relaxed setting to prevent fear of water in the nose and eyes.
Stay positive: Celebrate small wins and progress, letting children learn at their own natural pace.
What advice do you have for swimming on holiday?
Always check pool depths and entry points before allowing children in. Ensure active adult supervision at all times, even when lifeguards are present. Encourage children to practice their back float if they feel tired in open water or deep pools.
Lessons & Booking FAQs
What age can my child start lessons?
We offer structured swimming programs for children of all abilities, starting from early age water confidence through to advanced stroke technique and endurance.
What should my child wear and bring to lessons?
Swimmers need a well-fitting swimsuit or trunks, a towel, and goggles. Hair should be tied back or secured in a swim cap. Please bring warm clothing for after the session.
How do your small group and 1-to-1 lessons work?
Our small group classes ensure every child receives individual attention and feedback. For swimmers who need tailored support or accelerated progress, 1-to-1 lessons are available at selected venues, including Kilgraston.
How do I track my child’s progress?
Our teachers continuously assess pupils against the YTSS Learning Pathway. You will receive regular updates on badge achievements and progression to the next stage on our customer portal.
Venue Etiquette & Pool Terms
What are the changing room policies at Kilgraston?
Kilgraston features individual changing cubicles and warm showers. To keep changing areas clean and dry, outdoor footwear must be removed or covered with shoe protectors before entering the pool hall.
Can parents watch the lessons?
Yes, there is viewing available for parents.
What are the rules for Lane Swimming and Recreational Sessions?
- Swimmers must select a lane appropriate for their swim pace (Slow, Medium, Fast).
- Please follow directional arrows in the lane and allow space for turning at the wall.
- To guarantee your space, bookings and memberships can be secured online via our EZFacility portal before arriving at the pool. Alternatively, you can pay in person on poolside, subject to availability